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About This Statement
At LOTIC Oceania Ltd (“LOTIC”, “we”, “us”, or “our”), protecting your personal information is important to us. This Privacy Statement explains how we collect, store, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) (Australia), the Privacy Act 2020 (New Zealand), and other applicable laws.
Scope
This policy applies to all personal information collected and held by LOTIC Oceania Ltd and its authorised representatives in connection with our operations in Australia, New Zealand, and the Pacific region.
"Personal information" refers to information about an identifiable individual, including names, contact details, purchase history, IP address, and any other data that can reasonably identify you.
Consent
By providing us with personal information—whether directly, via our website, mobile platforms, events, or third-party partners—you consent to our collection, use, and disclosure of that information in accordance with this Statement and applicable law. You may withdraw your consent at any time, subject to legal and contractual restrictions.
What We Collect
We collect personal information that is necessary to provide our products and services, including:
• Name, email, address, and phone number
• Payment information (via secure third-party processors)
• Customer service interactions or survey responses
• Device and usage information through cookies or analytics tools
We may also combine data collected from you with information obtained from trusted partners (e.g. for fraud detection or analytics).
How We Use Your Information
We may use personal information to:
• Provide and support our products, services, and customer interactions
• Administer billing, orders, or warranties
• Send marketing communications (with your consent)
• Improve our systems, websites, and customer experiences
• Comply with legal obligations and resolve disputes
• Enforce LOTIC’s terms of use or protect our legal rights
We will notify you of any additional uses at the time of collection where required.
Sharing Your Information
We do not sell your personal information. We may disclose it:
• To service providers such as IT support, marketing agencies, cloud hosting platforms, fraud prevention providers, or analytics tools
• To law enforcement or government authorities when required by law
• To legal, financial or insurance advisers
• In connection with a corporate restructure, merger, or asset sale
• Within LOTIC Oceania’s group of companies across New Zealand, Australia, and the Pacific
All third parties are required to handle personal information in accordance with this Privacy Statement and applicable laws.
International Data Transfers
Some data may be stored or processed in jurisdictions outside Australia or New Zealand, including Canada or the United States. In such cases, we take reasonable steps to ensure that your personal information is protected in a manner consistent with local privacy laws, including through contractual arrangements with overseas recipients.
By using our services or submitting your information, you consent to such international transfers.
Marketing Communications
We may use your information to send you emails or messages about LOTIC products, services, events, or promotions. You can unsubscribe at any time using the opt-out instructions provided in each message or by contacting us directly.
We do not share your data with third parties for their direct marketing purposes without your explicit consent.
Information Security
We implement safeguards—including encryption, secure servers, and restricted access—to protect your personal information from misuse, interference, or unauthorised access. Where third-party providers process your data, we require them to adhere to similar security standards.
Cookies and Tracking Technologies
We use cookies and similar tools to:
• Remember your preferences
• Improve user experience
• Track website usage for analytics and advertising
You may adjust your browser settings to disable cookies. Note that doing so may affect the functionality of our website.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.
Third-Party Links
Our website may contain links to third-party websites. These sites have their own privacy policies, and LOTIC is not responsible for how they handle your data. We recommend reviewing their policies before submitting any information.
Legal Disclosure
LOTIC Oceania Ltd may disclose your information when required to:
• Comply with legal obligations or regulatory requests
• Respond to valid subpoenas, court orders, or investigations
• Protect LOTIC’s rights, assets, or personnel
We may also disclose your information to enforce our terms or protect our customers and services.
Access and Correction
You have the right to:
• Request access to your personal information
• Correct inaccuracies
• Withdraw consent for data use (where applicable)
• File a complaint about how your information has been handled
To make a request, please contact us using the details below.
Contact Us
LOTIC Oceania Ltd
33 Anvil Road
Silverdale 0932
New Zealand
Phone: +64 9 427 8553
Email: info@loticoceania.com